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HBO GO & MAX GO Guide

ABOUT LOGIN AND ACCOUNT SETTINGS

I currently subscribe to both HBO & Cinemax. Do I already have HBO GO & MAX GO accounts?
If you subscribe to a qualified package, you have access to HBO GO and MAX GO, but need to register first.

Do I need to use a credit card to sign up for HBO GO & MAX GO?
No, HBO GO and MAX GO are offered FREE as part of your subscription to HBO and Cinemax. No credit card is required, as no additional charges apply for HBO GO and MAX GO.

I forgot my password. What do I do?
Simply click ‘Sign In’ at the top of the screen, select your provider and follow the instructions for resetting or recovering your password.

 


VIEWING EXPERIENCE

How are HBO GO & MAX GO different from HBO On Demand® & Cinemax On Demand®?
HBO On Demand and Cinemax On Demand complement your HBO and Cinemax viewing experience on your TV. HBO GO and MAX GO allow you to experience the excitement of HBO and Cinemax on your computer or mobile devices through a high-speed connection. With HBO GO on your Roku®, Xbox 360®, PlayStation®3, Samsung® Smart TV, Chromecast® and Apple TV®, you can stream HBO GO straight to your TV. You’ll enjoy the convenience of instantly accessing hundreds of shows and movies each month—featuring every episode of every season of the best HBO and Cinemax shows on HBO GO and MAX GO!

How do I find shows to watch on HBO GO & MAX GO?
Every month, there are over 1,700 HBO titles available on HBO GO and hundreds of action-packed Cinemax titles available on MAX GO, across a variety of categories. Roll over any show’s image or title for a description. You can also use the ‘Search’ feature on the top right of the screen to find your favorites. Plus with HBO GO Collections and MAX Packs, you can browse themed assortments for whatever fits your mood.

Are the shows on HBO GO & MAX GO closed captioned?
You can watch the majority of shows on HBO GO with closed captions. At this time, closed captions for HBO GO are available on http://www.hbogo.com for desktop/laptop (or via browsers on some other devices), on supported iOS devices, and on certain 2011 and 2012 Samsung® Smart TVs. HBO is actively working to expand closed captioning of its online video programming for other platforms. (Please note that certain software and equipment may not support closed captions. To see if your device supports closed captions, please check with your device manufacturer.)

Are shows on HBO GO & MAX GO offered in HD?
Yes, they are. All you need is a computer and high-speed connection that can support HD. A minimum connection of 3.0Mbps is required for HD viewing on a laptop. Select titles are not available in HD.

There are some HBO & Cinemax shows that I like but can’t find on HBO GO or MAX GO. Where are they?
Some titles may not currently be available. However, the programming on HBO GO and MAX GO is refreshed frequently, so check back because the shows and movies you’re looking for may be available at some point in the future.

Why do shows on HBO GO & MAX GO have expiration dates?
Due to agreements HBO and Cinemax have with their program providers, some content may only be available for a limited time.

 


PARENTAL CONTROLS

How do I set or make changes to my parental controls?
It’s easy to set or modify Parental Controls at any time. Just sign in to HBO GO, click ‘Settings’ and follow the instructions.

I signed up for HBO GO and already set my Parental Controls. Do my HBO GO Parental Control settings also apply to MAX Go?
Yes, Parental Controls are shared between MAX GO and HBO GO. Any changes will apply to both services.

 


WATCH AT HOME OR ON THE GO

Can I watch on my phone or other mobile device?
Yes! HBO GO and MAX GO are available on iPhone®, iPod touch®, iPad® or Android™ mobile devices. Additionally, HBO GO is available on Android™ tablets and Kindle Fire®. With HBO GO, you can also stream your HBO favorites right to your TV with Roku® streaming players, plus Samsung® 2010, 2011, 2012, 2013 and 2014 Smart TVs, Xbox 360® game consoles, PlayStation®3 game consoles, Chromecast® and Apple TV®.

So I’ll have access to all HBO GO & MAX GO programming?
Yes, with HBO GO and MAX GO on your mobile device, you’ll get unlimited access to hundreds of original series, hit movies, sports, comedy and much more—wherever you are.

What connected devices does HBO GO support?
HBO GO can be used on all Roku® streaming players; the Xbox 360® game console; the PS3™ game console; 2010, 2011, 2012, 2013 and 2014 Samsung® Smart TVs, Chromecast® and Apple TV®.

How do I download the HBO GO app for connected TV devices?
Locate and download the HBO GO app from your Roku® Channel Store, Samsung® Marketplace, Xbox Apps Market or Apple TV® and follow the setup instructions.

To activate HBO GO on a connected TV device:

    • Locate and download the HBO GO application from your Roku® Channel Store or Samsung® Marketplace and follow the set-up instructions.
    • Launch HBO GO on your device and click the “Activate Your Device” button to get your activation code.
    • Using the browser on your computer or mobile device, navigate to www.hbogo.com/activate to select your device and TV provider.
    • Enter your activation code and click the “Activate” button. If you see a “Success!” Message, then you’re ready to start streaming HBO GO.

*HBO GO is not compatible with all models of Samsung® Smart TVs.

Why do I need to reactivate my device?
Some television providers require users to re-authenticate their HBO account periodically. Please follow the prompts on your television screen for more details.

Do HBO GO & MAX GO support AirPlay?
Yes, HBO GO and MAX GO support AirPlay. To use it, you must have an iPhone® or iPad® running iOS 6 with the latest version of the HBO mobile app, along with an Apple TV that is second generation (and later) with software update 5.1.1 or higher.

 


SYSTEM REQUIREMENTS

What are the computer system requirements for HBO GO & MAX GO?
HBO GO and MAX GO require the following minimum system requirements:

    1. An Adobe Flash player with version 10.0 or higher. To check if you have the most recent version of Adobe Flash Player, visit adobe.com.
    2. An internet connection of 3.0Mbps or greater (for HD content).
    3. For Windows: An Intel Pentium 4 3ghz processor (or equivalent) with 512 MB RAM/128MB VRAM.
    4. For Mac: An Intel Core Duo 1.83ghz or faster processor, 512MB RAM/128MB VRAM.

Do I need a specific web browser for HBO GO & MAX GO?
HBO GO recommends the following browsers: For Windows: Internet Explorer 9 or greater, the latest version of Mozilla Firefox or the latest version of Google Chrome 2. For Mac OSX: Safari 5.0 or greater, the latest version of Mozilla Firefox or the latest version of Google Chrome.

What Internet connected TV devices does HBO GO support?
HBO GO is supported on all Roku® devices plus Samsung® 2010, 2011, 2012, 2013 and 2014 Smart TVs, Xbox 360® game consoles, PlayStation®3 game consoles, Chromecast® and Apple TV®.
Please visit www.samsung.com/us/appstore/app/G00001472450-compatible to see if your Samsung TV model is supported.

What mobile devices and operating systems do HBO GO & MAX GO support?

Supporting Operating Systems HBO GO MAX GO
Supported on iPhone® 3GS and above, iPod touch® (3rd and 4th
generations) and the iPad®, running iOS 4.3 or higher
Supported by Android™ 7 and 10 inch tablets and Kindle Fire®  
Supported on Android™ smartphones
Requires a minimum version of 2.1 and supported through
the latest Android™ version 4.2 (also known As Jelly Bean)

Some Android™ devices are not supported, including Motorola Flipout, Motorola CLIQ XT,
Motorola DROID, LG Ally, LG Apex, LC Axis, HTC myTouch 3G, HTC Droid Eris, HTC Hero, 
T-Mobile G1, Motorola CLIQ, Motorola Backflip and eLocity A7.

  

HBO GO® and MAX GO® are only accessible in the US and certain US territories where a high speed broadband connection is available. Minimum 3G connection is required for viewing on mobile devices. Minimum connection of 3 Mbps required for HD viewing on laptop. Some restrictions may apply. *Select titles not available in HD. iPad®, iPhone®, iPod touch®, Apple TV® and AirPlay® are trademarks of Apple, Inc. Android™ is a trademark of Google Inc. Use of this trademark is subject to Google Permissions. Roku and the Roku logo are trademarks of Roku Inc. In the United States and other countries. Samsung is a registered trademark of Samsung Electronics Co., Ltd. HBO GO is not compatible with all models of Samsung® Smart TVs.

For Xbox 360® users, an Xbox LIVE® Gold membership and HBO subscription through participating TV providers, are required.


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