Privacy Policy

We collect information you voluntarily provide to us in person, over the telephone, via email or via this website. Such information may include your name, physical address, mailing address, contact telephone number(s), driver’s license or social security number, email address, credit references, and credit or debit card account number. We do not collect information pertaining to your political opinions, religious beliefs or health status.

In general, you can visit this website without telling us who you are or revealing any information about yourself. When you visit this website, our web servers gather and analyze information regarding your usage of this website, including your domain name (not your email address), number of hits, pages visited, previous/subsequent sites visited and length of user session. Such information may be gathered through the use of a “cookie.” A cookie is a small text file placed on the hard drive of your computer by our website server. Cookies cannot be used to run programs or deliver viruses to your computer. You have the ability to accept or decline cookies by altering the settings of your computer browser. If you choose to decline cookies, you may not be able to sign in or use other interactive features of this or other websites and services that depend on cookies.

Certain information you may provide through this website, including, but not limited to, feedback, data, answers, questions, comments, suggestions, plans, ideas or the like, will not be treated as proprietary or confidential and we assume no obligation to protect such information from disclosure. Your submission of such information to us shall not restrict the purchase, manufacture or use of similar products, services, plans and ideas by us for any purpose whatever and we shall be free to reproduce, use, disclose and distribute the information provided by you to others without restriction.

We may conduct periodic online surveys to better understand the needs and profile of our customers. When we conduct an online survey, we will inform you how the information collected from you on the Internet will be used.

This website is not intended for persons under 13 years of age. We will not knowingly solicit or collect personal information from or about children, and we do not knowingly market our products or services to children.

MTA may collect and use information regarding use of the Voice over Internet Protocol product for its internal purposes. MTA may share that information with its affiliates and assigns. MTA is the sole owner of the information collected. MTA respects your privacy and will not knowingly distribute or cause to be distributed your personal information to any entity for any reason. MTA will not collect any personally identifiable information unless the visitor/customer provides it to us voluntarily. Personally identifiable information includes a visitors/customer’s name, address, telephone number and email address.

MTA, our subsidiaries, authorized agents and business partners may use your account information to respond to and fulfill your requests and to process payments you authorize. We may contact our MTAOnline customers via email to communicate important product developments or changes. We do not release, rent, share, lease or sell account information, mailing addresses or email addresses to any third parties. Furthermore, we will not release location information or other customer account information unless ordered by appropriate court documents, or in the event of a Law Enforcement Agency declared emergency.

We are committed to protecting the security of your personal information. We take significant measures to assure that customer account information is kept secure, including strictly limiting employee access to current or stored data. We use Secure Socket Layer (SSL) encryption technology to provide security to customers who use web forms on this website to submit information to us or our business partners. We do not sell, lease or rent our email customer lists to third parties and we do not endorse, nor do we participate in the practice of “spamming” (sending of unsolicited promotional email).

To protect the privacy of consumers, the FCC (Federal Communications Commission) mandates that telecommunications companies ask their customers to create a confidential verification code and use it to verify their identity when obtaining account information. To establish your personal and confidential verification code, choose 3 to 10 characters that are letters and/or numbers – no symbols and no spaces. Keep your code in a safe, convenient place and bring a copy to an MTA store in Eagle River, Palmer or Wasilla. Alternatively, you may tell us your code over the phone by calling MTA at (800) 478-3211 or 745-3211, from the main phone number listed at the top of your MTA statement (important if you have a consolidated statement). MTA representatives will require your verification code when you conduct certain types of transactions, such as adding or removing services, asking billing questions, requesting copies of your statements and setting up an MTA eBill account.

This privacy policy does not extend to any third party website that may be linked to this website. Any link to a third party website is provided solely as a convenience to you and we are not responsible for their content, nor do we endorse, warrant or guarantee the products or services described or offered in any third party website.

If you would rather receive information only about MTA products and services to which you already subscribe, call us at 907-745-3211 or email mtaprivacy@mta-telco.com. Please include your name, phone number and request: “Don’t share my customer information within MTA.”

For further information about FCC privacy requirements go to https://www.fcc.gov/consumers/guides/protecting-your-privacy

To Resolve Privacy Issues If you have questions or concerns about the privacy or security of your account information, contact MTA Regulatory Affairs at mtaprivacy@mtasolutions.com. You may also write Matanuska Telecom Association Inc., ATTN: Regulatory Affairs, 1740 S. Chugach Street, Palmer, Alaska 99645.

Matanuska Telecom Association, Inc. (MTA) will process notifications of claimed infringement under the Digital Millennium Copyright Act (“DMCA”, found at 17 U.S.C. § 512). All such notifications must meet the requirements of DMCA subsection 512(c)(3).

MTA’s designated agent to receive notifications of claimed infringement as described in DMCA subsection 512(c)(3) is:

Registered Copyright Agent
c/o MTA Regulatory Affairs
1740 S. Chugach Street
Palmer, AK 99645
Fax 907.761.2650
Email dnstech@mtasolutions.com

If you are a copyright owner or its enforcement agent and you have a good faith belief that a MTA account holder has committed infringement(s) of your copyright(s) using MTA’s Internet service, you as the copyright owner or agent may provide written notification of claimed infringement(s) to MTA’s designated agent. The notification should:

1. Identify the copyrighted work(s) claimed to have been infringed and the name of the copyright owner;
2. Identify yourself, including your personal name, employer name, mailing address, telephone number, and email address;
3. Identify the specific act(s) that you claim to be actual infringement(s) (including the allegedly infringing material transmitted or received), the date(s) and time(s) of infringement(s), and the IP address associated with the alleged infringement(s);
4. Provide the foregoing information in Extensible Markup Language (XML);
5. Include a statement that you have a good faith belief that the claimed infringing acts have actually occurred and were not authorized by the copyright owner, its agent, or the law;
6. Include a statement that the information in the notification is accurate and, under penalty of perjury, that you are the owner, or are authorized to act on behalf of the owner, of an exclusive copyright right that has been violated in the infringements you have specified; and
7. Include your legible physical or electronic signature.

When MTA receives notifications of claimed infringement(s) that comply with these requirements, MTA will review such information and may inform the account holder of the complaint.

If you are a MTA Internet service account holder or a user of MTA’s services and believe in good faith that someone has wrongly submitted a notification of claimed infringement and has wrongfully requested that MTA remove or disable access to material, you may send MTA a counter notification. A counter notification must include the following information as set forth in 17 U.S.C. § 512(g)(3):

1. Your physical or electronic signature;
2. Identification of the material that MTA removed or to which MTA has disabled access and the location at which the material appeared before MTA removed it or disabled access;
3. A statement under penalty of perjury that you have a good faith belief that the material was removed or disabled as a result of mistake or misidentification of the material to be removed or disabled;
4. Your name, address, and telephone number; and a statement that you consent to the jurisdiction of Federal District Court for the judicial district in which your address is located, or if your address is outside of the United States, for any judicial district in which MTA may be found, and that you will accept service of process from the person who provided notification of claimed infringement or an agent of such person.

Please note that MTA will forward any counter notification we receive to the copyright claimant or agent that submitted the notification of claimed infringement. Counter notifications should be addressed to the designated agent mentioned above